Delivery
Tracked delivery, right to your door.
What it costs, how to track it, and what happens if something goes wrong. No surprises at checkout.
Sent by tracked courier, with the code by email
Tracked delivery: we send you the code as soon as your parcel ships.
What it costs
You see it before you pay.
You’ll see the delivery cost at checkout, before you pay.
We deliver to the UK and Australia.
How it travels
Tracked from the moment it ships.
As soon as your parcel ships, we email you the tracking code so you can follow it all the way to your door. Orders placed at the weekend or on a public holiday ship on the next working day.
How to track it
Your tracking code comes by email.
- Order confirmedRight after you pay, you get a confirmation email with your order number.
- Parcel on its wayAs soon as it ships, we email you the tracking code so you can follow it.
- Can’t find the email?Check your spam folder. If it’s not there, email info@uppereastjewels.com with your order number.
If something goes wrong
If the courier slips up, that’s on us.
It doesn’t arrive
Email us: we’ll open an investigation with the courier and, if the parcel is lost, we’ll send it again or refund you, whichever you prefer.
It arrives damaged or faulty
Email info@uppereastjewels.com with your order number and a photo: we’ll send you a new piece or refund you, whichever you prefer, delivery included. And you always keep your legal rights as a consumer.
Check your address before you pay. If it’s incomplete, the courier can’t deliver.
After delivery
Not sure about it? Send it back.
You have 30 days from delivery to return it, no reason needed. Earrings: for hygiene reasons, only if still sealed (if they arrive faulty, we’ll replace them or refund you, whichever you prefer). Personalised pieces excluded, unless faulty.
Choose what we send you.
2 pieces −20% · 3 or more −30% · automatic in your bag
−59%
−56%
−56%
−60%
- Lifetime anti-tarnish guarantee
- Returns within 30 days
- Tracked delivery
